Refund Policy
Travel Vista – Refund Policy
Effective Date: July 2026
At Travel Vista, we strive to provide a seamless travel booking experience. This Refund Policy outlines the terms governing cancellations and refunds for our travel services.
1. General Policy
All refunds are subject to the cancellation policies of the respective airlines, hotels, cruise lines, transport providers, visa authorities, insurance companies, and other travel service providers.
Travel Vista acts solely as a booking intermediary and cannot guarantee refunds where suppliers have non-refundable policies.
2. Booking Cancellation
If you wish to cancel your booking, you must notify Travel Vista in writing via email or through your designated travel consultant.
The date on which the cancellation request is received by us will be considered the official cancellation date.
3. Refund Eligibility
Refunds, where applicable, will be processed after deducting:
- Airline cancellation charges
- Hotel cancellation charges
- Cruise cancellation charges
- Visa fees
- Travel insurance premiums
- Service and processing charges
- Payment gateway or bank charges (if applicable)
- Any other supplier-imposed cancellation fees
4. Non-Refundable Services
The following are generally non-refundable unless otherwise specified by the respective supplier:
- Visa application and processing fees
- Travel insurance premiums
- Service or consultation fees
- Processing charges
- Partially or fully utilized travel services
- Non-refundable airline tickets
- Non-refundable hotel reservations
- Special promotional or discounted packages
5. Refund Processing
Approved refunds will be processed using the original mode of payment wherever possible.
Refund processing may take 15–30 working days, depending on the policies of airlines, hotels, banks, payment gateways, and other service providers.
Travel Vista is not responsible for delays caused by third-party suppliers or financial institutions.
6. No-Show Policy
No refunds will be provided if the traveller:
- Fails to report for a flight, hotel, cruise, transfer, or sightseeing service.
- Misses a scheduled departure.
- Is denied boarding due to incomplete travel documentation.
- Is refused entry by immigration or government authorities.
- Chooses to discontinue the tour after commencement.
7. Visa Refusal
Visa application fees, service charges, and related expenses are non-refundable irrespective of whether the visa is approved or refused.
Refunds for other travel services will depend on the cancellation policies of the respective suppliers.
8. Airline Schedule Changes
If an airline cancels or reschedules a flight, any refund shall be governed solely by the airline's refund policy.
Travel Vista will assist customers in processing eligible refund requests but cannot guarantee the refund amount or processing timeline.
9. Force Majeure
No refunds shall be payable for cancellations, delays, or interruptions caused by circumstances beyond Travel Vista's reasonable control, including but not limited to:
- Natural disasters
- Pandemics or epidemics
- Government restrictions
- Political unrest
- War or civil disturbances
- Airline operational disruptions
- Weather conditions
- Strikes or labour disputes
Any refund received from suppliers in such cases will be passed on to the traveller after deducting applicable charges.
10. Customized Holidays
Customized holiday packages involve advance reservations with multiple suppliers. Cancellation charges may vary depending on the stage of booking and supplier policies. Certain components may be completely non-refundable once confirmed.
11. Amendment Charges
Changes to travel dates, destinations, names, or itineraries after booking confirmation may attract amendment fees in addition to any charges imposed by airlines, hotels, or other suppliers.
12. Refund Exceptions
Travel Vista reserves the right to refuse refunds in cases involving:
- Fraudulent transactions
- Violation of booking terms
- Misrepresentation of information
- Misuse of travel services
13. Contact Us
For cancellation or refund requests, please contact:
Travel Vista
? Office No. 710, Fortuna Business Center, Near Shivar Chowk, Pimple Saudagar, Pune – 411027, Maharashtra, India
? +91 9970660695
By making a booking with Travel Vista, you acknowledge that you have read, understood, and agreed to this Refund Policy.